Shipping policy

SHIPPING POLICY

Last updated: June 08, 2026

Processing Time

All orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays will begin processing on the next business day. You will receive an email confirmation with your order details once your purchase is complete, and a separate shipping confirmation with tracking information once your order has been dispatched.

Shipping Time

We offer standard shipping with an estimated delivery time of 5–7 business days from the date of dispatch. Please note that delivery times are estimates and may vary depending on your location, carrier delays, or other circumstances outside our control.

Shipping Rates

Shipping costs are calculated at checkout based on your order total and delivery address. We may offer free shipping promotions from time to time — any applicable discounts will be reflected at checkout.

Order Tracking

Once your order has shipped, you will receive a tracking number via email. You can use this number to monitor your shipment's progress through our carrier's website. Please allow up to 24 hours for tracking information to become active.

Shipping Restrictions

At this time, we ship to [list your countries/regions here]. We are unable to ship to P.O. boxes or military addresses (APO/FPO). If your address falls outside our shipping zones, you will be notified at checkout.

Delays & Lost Packages

While we do our best to ensure timely delivery, we are not responsible for delays caused by the carrier, customs processing, weather, or other events beyond our control. If your package has not arrived within 10 business days of your expected delivery date, please contact us at [your support email] and we will investigate the issue promptly.

Damaged or Incorrect Orders

If your order arrives damaged or you received the wrong item, please contact us within 7 days of delivery at [your support email] with your order number and photos of the item. We will arrange a replacement or refund as quickly as possible.

Contact Us

For any shipping-related questions, feel free to reach out: 📧 [your support email] 🕐 We respond within 1–2 business days.